Frequently Asked Questions

Everything you need to know about your Moots gear and orders.

What is the standard shipping time for performance gear?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing.

How do I return an item that doesn't fit?

We offer a 30-day hassle-free return policy. Items must be unworn, with original tags attached, and in their original packaging to qualify for a full refund.

Are Moots products covered by a warranty?

Yes, all Moots equipment and apparel come with a 1-year limited warranty against manufacturing defects to ensure you can perform at your best.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.

How should I care for my technical sports apparel?

To maintain fabric integrity, we recommend machine washing in cold water on a gentle cycle and hanging to dry. Avoid using fabric softeners or bleach.

Can I track my order in real-time?

Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your delivery status.