Returns & Exchanges

At Moots, we stand by the quality of our sports gear and want you to be fully satisfied with your purchase. If your equipment isn't performing to your expectations, you can return or exchange unused items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to start the process.

2

Pack Your Gear

Securely place the items in their original packaging, ensuring all tags are attached and the product is in new condition.

3

Ship It Back

Print the prepaid shipping label provided via email and drop off the package at any authorized carrier location.

4

Receive Refund or Exchange

Once our team inspects the returned gear, we will process your refund to the original payment method or ship out your new exchange item within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing